In this episode of Inside my head 🗣, Bill Kesting, President of BK Programs LLC, chats openly with Mike about what world-class looks like, customers being the centre of everything, and the importance of honesty and data. Find out how Bill had turned from a Vice President of Sales to a Vice President Apology as he spills the beans of his biggest success which is also the biggest disaster! Also, he shares his interesting quotes of ''No risk, no reward' and 'There is no bad news or good news, only data'' as career advice.